Crafting a UI/UX Design Solution for a Frictionless Insider Threat Detection System- Doppler

A multi-layered design solution to identify threats and carry out multiple actions, by emphasizing on visual data design.

BinaryFlux enables ecosystems to store, analyze, investigate and respond by converting raw streams of data into meaningful and connected information. BinaryFlux makes it easy to realize the pain points in the system/environment. Products can be put to use for IT operations, cyber security, business analytics and others to derive meaningful results.

But the challenge here was- when an organization is under risk by an insider, how can we build a system that helps detect and alleviate it quickly & effectively? Team Monsoonfish crafted a holistic tool that enables quick and friction-less risk assessment in organizations of all sizes.

Objective of Design

BinaryFlux was aware that the users need to be constantly alert and mindful of the events that are happening within the company’s ecosystem and thus require a holistic view of the environment and the happenings. However, the lack of these considerations in the system led to users missing out on potential threats that could cause risk to the company’s data and operations.

Therefore, our aim was to:

Design a solution for users to carry out multiple actions at once.
Present data in a simplified format for beginner users to understand and take necessary actions.
And display complex, multiple blocks of information, actions and sections for power users.
Increase adoption of their platform.
Give users holistic context and control over the detected threat.

Our Process

Pain Points

Lack of visibility and transparency for a holistic view of the company’s ecosystem.
Users tend to miss out on potential threats.
Difficulty in taking necessary precautionary actions.
Users unable to create summary and reports of the issues and threats.

Discovery

Users like data scientists spend their time carrying out their operations on complex softwares and platforms. Beginner users may find such data overwhelming and difficult to understand however for power users, having necessary data, information and sections transparent and visible could help them carry out their actions easily.
Users were looking for a solution that enabled them to transcend between different parts of the threat detection process smoothly.

Implementation

A solution that allowed the user to carry out multiple actions at once, while being efficient and hassle free. We explored different ways to visualize a graph neural network to make it more consumable and easy to understand.
Furthermore, we created multiple iterations of the screens and widgets until optimum requirement was achieved for providing users the ability to investigate threats in familiar formats.

Outcomes

Our team designed a GNN- Graph Neutral Network which was a multi-layered interface that enabled users to transcend between different parts of the threat detection process smoothly. This design solution resulted in various positive outcomes such as:

Enabled users to evaluate and investigate threats in familiar formats.
Allowed easy insider threat source detection.
Provided users holistic context and control over the detected threat.
Offered the ability to form connections and get an idea of the bigger picture.
Helped take actions that remove the threat immediately.

Emphasizing on Visual Design to Provide a Graph Neutral Network

Throughout our visual design, we thoroughly considered adding more meaning, context and insightful information across the entire network chart. Colors have been used to represent the severity of the threat and simple iconography to visualize the type of entity for a quick, visual context to the user. Selected entities are highlighted, giving a visual differentiation from the un-selected entities. Size and proportion has been used to show the importance of the entity
Other aspects like Information Panel, Search & List View, Activity Pane were designed to enable easy decision making and allow necessary actions to be taken. Combining all of the different sections, we designed a holistic UI/UX design solution for threat detection and rectification.

Impact

Business Impact

Doppler witnessed a 10X rise in paying audience since the website redesign. Redefining conversion funnels led to discovery & exploration and a 20% spike in iOS web users.

User Impact

A one stop destination where any user can investigate, discover and act upon threats and potential risk causing entities across the network of their organization.

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