5 Best Healthcare UX Design Agencies to Collaborate with in 2024

In healthcare, UX accounts for 50% of competitive advantage and prevents 33% of customer churn. The healthcare industry is undergoing a tech revolution, and user experience design is at the forefront, shaping both patient care and delivery. But with diverse user bases encompassing patients, doctors, and staff, a one-size-fits-all strategy won’t really work.

Healthcare UX comes with its unique challenges, ensuring patient privacy, simplifying complex medical information, and catering to accessibility needs of a wide range of users requires specialized expertise. This is where UX agencies dedicated to the healthcare domain step in. They bridge the gap between innovative technology and human-centered design, creating solutions that improve patient outcomes, streamline processes, and empower stakeholders.

But with so many agencies claiming to be “healthcare UX experts,” choosing the right one to partner with can be overwhelming. In this blog, we’ll help you to identify the best healthcare UX design agencies for your product’s needs. We’ll also reveal our top picks for 2024, showcasing their strengths and what makes them stand out.

1. Monsoonfish:

   Redefines healthcare UX with 25+ successful projects globally. We combine deep domain expertise with meticulous research to craft seamless, user-centric solutions. Our skilled designers uncover value-added experiences that benefit patients, providers, and product owners alike. Our team’s in-depth understanding of the healthcare domain, garnered through numerous projects, equips us to address limitations and pain points effectively. What sets us apart is our meticulous research methodological approach, laying the foundation for every design solution. We prioritize getting to know each brand and its users to tailor our solutions precisely. We played a crucial role in the evolution of the fitness application, Fabit, transforming it into a highly effective platform for habit formation and value-driven fitness experiences. With an outstanding 4.9 rating on both Google and Clutch.co, we proudly stand as a testament to our unwavering commitment to excellence.

2. Aubergine Solutions:

   Pioneering healthcare UX with 20+ years, Aubergine empowers hospitals, insurers, and pharma giants with human-centered design. They offer comprehensive healthcare UX services, including mobile app design, patient portals, and healthcare product design, ensuring seamless user experiences across touchpoints. Their collaborative approach involves workshops, user research, and iterative prototyping, guaranteeing client involvement throughout the process. Aubergine’s focus on empathy and user-centricity makes them a valuable partner in building trust and improving patient outcomes.

3. Divami Design Labs:

   With 15 years of expertise, Divami crafts meaningful healthcare experiences for hospitals, startups, and NGOs. They specialize in medical UX design, UI design, and healthcare app development, fostering user-friendly interfaces and intuitive navigation for patients, doctors, and caregivers. Their agile methodology ensures transparency and flexibility, adapting to client needs and evolving technologies. Divami’s dedication to accessibility and inclusivity sets them apart, ensuring their designs cater to diverse user groups.
   

4. Aufait UX:

   Boasting 10+ years of experience, Aufait UX caters to healthcare providers, pharma companies, and medical device manufacturers. They offer a comprehensive range of healthcare UX services, including user research, information architecture, and prototyping, resulting in user-friendly interfaces and improved clinical workflows. Their collaborative approach involves workshops, usability testing, and iterative design, ensuring client feedback shapes the final product. Aufait’s emphasis on data-driven design and user-centered thinking makes them a trusted partner for optimizing healthcare experiences.

5. Silverscoop:

   With 8 years of expertise, Silverscoop focuses on healthcare UX design for hospitals, clinics, and healthtech startups. They offer a range of services, including user research, wireframing, and prototyping, to create user-friendly interfaces that enhance patient engagement and satisfaction. Their user-centered approach involves design thinking workshops, usability testing, and iterative design, ensuring client feedback informs the final product. Silverscoop’s passion for patient advocacy and focus on user-centered design make them a valuable partner for building trust and improving patient outcomes.

Selecting the right agency to partner with can make or break the success of your digital healthcare product or service. But with so many agencies competing for your attention, the decision can feel overwhelming. 

We have outlined the key parameters to help you make the right decision of choosing the best healthcare UX agency for your healthcare product.

Key Parameters to look out for:

• Healthcare Expertise:

Look for agencies that have worked with clients like hospitals, medical device companies, or health insurance providers. Check their portfolio for case studies showcasing specific challenges overcome within healthcare contexts, like designing for diverse patient demographics or complying with HIPAA regulations.

• UX Design Process:

Ask about the agency’s typical project timeline and milestones. Ensure user research methodologies like surveys, interviews, and usability testing are included. Verify they conduct iterative design cycles with feedback loops before finalizing solutions.

• Team Composition:

Look for a team with dedicated healthcare UX designers who understand medical terminology and user flows specific to the industry. They should also have researchers with experience in healthcare ethics and cultural sensitivity. Additionally, strategists familiar with healthcare regulations and developers versed in building secure and compliant solutions are crucial.

• Portfolio & Case Studies:

Analyze case studies for details like project goals, challenges encountered, user research conducted, design solutions implemented, and metrics used to measure success. Compare project scopes and complexities to your own for relevant insights.

• Client Testimonials & Reviews:

Search for independent reviews on platforms like Clutch or Google, and ask the agency for client references you can contact directly. Focus on testimonials regarding communication, collaboration, responsiveness, and the agency’s ability to understand and meet specific project needs.

• Cost & Value Proposition:

Get detailed quotes outlining deliverables, timelines, and the team involved. Compare costs to the level of expertise and value offered. Consider the impact of a well-designed healthcare solution on patient outcomes, efficiency, and brand reputation, not just immediate costs.

Looking for the Right Healthcare UX Design Agency for You?

At Monsoonfish, our team of healthcare UX design experts understands your user needs like no other. We don’t just create interfaces, we tailor holistic solutions to fit your users perfectly. 

Partner with us for a deep understanding of your goals and the skills to reach them. Schedule a free consultation with us today to see why we’re your best choice for healthcare UX design!